F.A.Q.s
DO YOU PHOTOGRAPH YOUR SESSIONS IN STUDIO OR ON LOCATION?
We offer both options but recommend sessions involving children 1 year old or younger should be photographed in the studio. The studio provides a safe and comfortable environment for you and your baby.
DO YOU OFFER CUSTOM FRAMING?
We work with a local framer to ensure that your wall art is framed to complement the work and your home. You are welcome to meet with the framer yourself or we can take care of framing for you so that when you pick up your portraits, they are ready to go on the walls in your home or office.
WHAT IS A WALL COLLECTION?
This is a group of images that are hung together to tell a story. Whether you choose traditional matted and framed images or a more contemporary wrapped canvas collection, you will have a unique way to showcase your family and an important time in the life of your family.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cash, Check, Visa, MasterCard, Discover, and America Express
WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER?
We will view your images together five to seven days after your session. We will schedule an appointment for our presentation after your photo session. It is very important that all decision makers are present during this time because this is the appointment where your final decisions will be made. Since ordering appointments take between 1 and 1 and a half hours, we ask that you arrange for a babysitter for your children under the age of 12 .
Your images will be presented to you first in a slideshow and then we will choose the best images and display presentations for your home, office and gifts for family and friends.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Your portraits will be ready for pickup approximately 4-6 weeks after your order is placed.
HOW LONG WILL YOU KEEP MY FILES?
Non-ordered images will be saved for 6 weeks. All ordered images are archived for a period of 3 years.
WHAT IF I NEED TO RESCHEDULE MY SESSION?
If you need to reschedule, please call us as soon as possible. While our session fees are non-refundable, you may use it for a one-time reschedule within 3 months of your original appointment date.
WHEN DO I PAY FOR MY SESSION FEE AND WHAT DOES THIS COVER?
Your full session fee payment is required at the time of booking. The session fee covers the time and talent of the portrait artist.The session fee is non-refundable but may be applied towards a rescheduled session within 3 months if you have had to reschedule your appointment.
HOW WILL THE ARTIST SIGN MY IMAGES?
All wall portraits (14″ and larger) are hand-signed by the portrait artist.
CAN I HAVE MY ITEMS SHIPPED TO ME?
Yes…there is an additional shipping and handling fee. The final cost depends on the size and weight of your order.
WHEN IS PAYMENT DUE FOR MY ORDER?
Half of your order total is due at the time the order is placed. We offer a no-interest payment plan for up to 6 months for orders over $600. Your order must be paid for in full before you pick up any portion of your order. Your order is considered final when the 50 percent deposit is paid.
DO YOU SELL DIGITAL NEGATIVES?
You will receive a complimentary digital negative with printing privileges for all ordered images 12×18 and larger. Your ordered images include a re-sized image with logo for your digital devices and social media. These images are sized for the web and are not to be used for printing.
Additional questions relevant to the bride and groom:
HOW MANY PHOTOGRAPHERS WILL BE AT MY WEDDING?
A minimum of two photographers (husband and wife team) will cover your wedding. Depending on the size of the wedding, we may determine the need for an additional associate photographer or two.
DO YOUR PACKAGES INCLUDE AN ENGAGEMENT SESSION?
All of our packages include an engagement session. We believe it is critical to getting to know one another which makes the wedding day more comfortable. A comfortable couple in front of the camera makes for more natural images.
DOES A BOOK COME WITH MY PACKAGE?
Each package comes with at least one lay flat archival coffee table book. Our books are handmade and sure to please the most discriminating bride and groom.
HOW MANY HOURS ARE INCLUDED?
Our most popular package includes up to 10 hours.